Disclaimers
All specials we offer can not be combined with any other deals. When making an appointment, you must mention the special.
Salon policy
We only accept cash, Visa, or MasterCard as forms of payments. We apologize for the inconvenience but we do not accept tip on the debit/ credit card. We accept cash only for tip. Select stylists accept Chase QuickPay as an option for tip. We do not accept less than $10 on the debit/ credit card.
Arrival Policy
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. Early arrival allows for a relaxed and unhurried experience.
Late Policy
If for any reason you are going to be more than 10 minutes, please call us! 773.281.5800 or contact your stylist directly. If you are late more than 10 minutes from your scheduled appointment. Your service(s) may be minimized or be rescheduled.
No show no call policy
After 3 no shows we will no longer accept appointments. Any future services will be treated on a walk in basis only.
Cancellation policy:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Please allow a 24-hour advance notice.
Price policy
All Prices are subject to change. We are dedicated to providing the trendiest and most reliable products and services. Therefore our prices may change without notice. All fees are subject to the discretion of the attending stylist.
Product Return Policy
We will issue a full refund on hair products returned and unused within 7 days of purchase.
Product Exchange Policy:
If you are not happy with the product we suggested, we will happily issue a product exchange within 7 days of purchase.
Gift Certificates
No refunds will be given for gift certificates. Gift certificates are not redeemable for cash.
Child Safety Policy
All children 12 years and younger are required to have a parent or legal guardian with them throughout the service. Guests who are 12-18 years old should only be unaccompanied if their parent or legal guardian deems them able to have a proper consultation, express their likes and dislikes and confirm satisfaction of their service on their own. If the parent or legal guardian has any doubt that they can handle these parts of a service that alters their look, they MUST be accompanied. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. In the event you must bring a young child into the salon while you are receiving a service, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services.
We greatly appreciate your compliance with our Child Safety Policy.
Special Occasion Policy
Appointments that require a large amount of time, specialty appointments, or multiple services on different guests, may need to be reserved with a credit card or a 50% cash deposit. Extensive or specialty services not cancelled 24 hours in advance will be charged 50% of the reserved service amount and/or loss of your deposit. A preliminary credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.
Customer Service Satisfaction
We take our craft seriously. We work hard to meet and exceed your expectations. In the event that your are not completely satisfied, please contact us at 773.281.5800 or your stylist directly immediately. To address any issues please contact us no later than 7 days. Within this time frame, we promise to work with you until you are completely satisfied. Unfortunately, we cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used.
If there is a complaint, frustration or challenge of any kind, we ask that the person who received the service be the one to call in. We are only able to rectify the situation by talking to the person that received the service from consultation to checkout. We are not able to solve all issues, especially if the guest refused a consultation, did not present what they wanted or confirmed that the service was what they wanted throughout the service and at the end. We will do the best we can to satisfy all guests, but we do encourage guests to notify their service provider with any concerns prior to leaving.